At your service 24/7

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

Your satisfaction is guaranteed!  If you are unsatisfied with your purchase, it may be returned for any reason within 30 days of purchase for a REFUND or an EXCHANGE. Sorry, shipping costs are not refundable. 

Please note exceptions to the Return Policy:

Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed, or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles.

To assure proper credit, all returns are subject to inspection upon receipt.


THERE ARE TWO WAYS TO RETURN AN ITEM:

1) Bring it to our N Broadway store in Knoxville, TN with your receipt:
Lambert's Health Care & Uniforms
The Candy Store for Nurses
4901 N Broadway
Knoxville, Tennessee 37918

2) Mail it with a copy of your packing slip to the same above address along with the return shipping information sheet provided.  Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless the item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "EXCHANGE" on the return form.

In case we have questions, please print your name, daytime phone number, and your e-mail address.  Be sure to note what action you would like us to take in with your items being returned for processing.

Be sure to include all original packaging materials, manuals, and accessories with the product to avoid any additional fees.  We recommend you return items via UPS or insured parcel post and obtain a proof of delivery.  We also recommend that you reuse the original shipping carton and packaging materials.  Do NOT use the product box as a shipping container.

Although you are responsible for all freight charges for product(s) shipped back to our company, we will pay for the shipping cost of exchanges sent back to you as the result of a style, color, or size exchange initiated by you.  You will also be credited for the shipping costs of any products returned as new (have not been worn or laundered) which have been reviewed and verified by Lambert's Health Care & Uniforms as damaged or defective.

How we respect your privacy

Lambert's Health Care & Uniforms (CherokeeCandyStore4Nurses) values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Lambert's recognizes that it must maintain and use customer information responsibly.

We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone.

Information collected

Your privacy is important to us.  Our Web site's checkout process requires you to provide us with your billing, shipping, and contact information such as your e-mail address.  This information is used to fulfill your order and to keep you updated on the status of your order.  Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions.

Opt-out

You may opt-out of our email exclusives list by emailing us at customerservice@lambertshc.com and noting in the subject "REMOVE FROM PROMO EMAILS".  However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Cookies
Our online order system uses cookies to keep track of the items in your shopping basket.

Security Statement
We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities.  SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals.  Secure Socket Layer provides our customers the highest level of security.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 865-523-1103 Monday through Saturday from 9am-7pm EST.  We’ll be happy to take your order right over the phone.